Should you have any problems whilst you are away, your first action should be to take up the matter with the onsite or local office. If the problem is not solved immediately, you must ensure that you contact us straight away on our 24 hours assistance line 0044 208 418 8202. This gives us the opportunity to resolve any problem promptly. our duty office at all other times who will provide the appropriate telephone number of our local office and alert our Duty Manager.
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