Covid-19 Travel Credit Notes & Re-bookingsWhere a customer has chosen to voluntarily cancel their booking then they would not usually be entitled to a refund in accordance with our standard...
Our written official confirmation forms the basis of our contract with you. We take great care to ensure that the details that we have taken from you are correct. However,...
It is your responsibility to ensure that your documents are in order when travelling overseas. For visitors to the USA each member of your party (including children) must have their...
USA All visitors must supply certain information online through the Electronic System for Travel Authorisation (ESTA) if they wish to enter the USA using the current Visa Waiver Program (the...
Whether travelling within the UK or overseas, there are associated risks that you should be aware of. Consequently, we strongly recommend that you check the Government’s Foreign and Commonwealth website...
After your booking is confirmed, if you would like to make any changes, we are happy to assist. Changes are subject to availability & administration fees
Name changes (including minor spelling) are not permitted by the airlines and will usually incur a cancellation penalty.
Your holiday price does not include travel insurance and it is vital that you purchase a policy that has sufficient cover for both medical expenses and costs relating to bad...
Travellers who are more than 26 weeks pregnant on the date of their return flight should check with their doctor as to the advisability of flying, the airline carrier as...
With the increase in pre-flight security screening you are advised to be at the check-in desk at least 3 hours before the scheduled departure time. As the scheduled departure may...
We strongly advise customers to use the online check in facility provided through the airline’s website at the first available opportunity, which is usually 24 hours before the flight departure...
As unavoidable changes to scheduled flight times can occur, we recommend that you reconfirm every flight with the relevant airline directly or via the website 24 hours prior to departure....
Where an airline accepts in flight requests for a items such as reserved seats and dietary meal needs, if required these should be made by you with us at the...
To help ensure that our customers get the best prices over a large range of popular departure dates to the USA, we pre-book a number of flight seats on a...
The free luggage allowance on international flights is more generous than for flights taken within the USA. Many airlines now charge extra for checked luggage and this must be paid...
These times vary, but generally you will be expected to check-out between 10am and noon and check in no earlier than 3pm. You may be able to request a ‘late...
An increasing number of U.S. hotels are now introducing ‘resort fees’ to cover items such as newspaper delivery, in-room safe, the use of a gym etc. They are usually between...
Before confirming your booking with TravelPlanners some customers may have made an earlier reservation with the same airline on the same flight with another company. Should that occur we will...
Accommodation, car rental companies, cruise lines and other suppliers will normally require you to provide them with a credit card when you check in. This enables you to charge items...
Every effort has been made to ensure the accuracy of description, information and prices. However it is possible that an advertised facility may be withdrawn or changed: whenever practical, we...
An increasing number of customers are bookings villas and apartments instead of hotels. These properties are privately owned and are pre-inspected to ensure they meet our required standards. They are...
Driving in America is both easy and convenient, however it is vital that you, your passengers and vehicle are adequately insured. You will need a full national driver’s license photo...
Any fees and charges quoted as payable locally while overseas are exclusive of the applicable local city and state taxes (which are subject to change without notice) and must be...
Should you have any problems whilst you are away, your first action should be to take up the matter with the onsite manager representing our Company. However if the problem...
If you are going to take part in potentially hazardous activities such as skiing, canoeing and diving (sky or sea), follow all the relevant safety guidance and check that your...
Do not swim when warning flags show, take care at all times and never dive into water without checking that it’s deep enough. An adult who can swim well should...
Cleanliness and health is generally of a high standard throughout the USA and Canada, however at certain times of the year, particularly in humid climates it is likely that you...
It is possible that your travel plans could get affected before departure or interrupted while overseas for a variety of reasons including adverse weather conditions, airport closures or flight cancellations....
The Zika virus has been in existence for many years around the world and it can only be caught from those specific mosquitos that carry the virus or through unprotected...
