Travel Delays & Emergencies

It is possible that your travel plans could get affected before departure or interrupted while overseas for a variety of reasons including adverse weather conditions, airport closures or flight cancellations. In circumstances where you are unable to travel and have booked a package holiday with us, we act as the Tour Operator and as part of our responsibilities under the Package Travel Regulations we will assist you by re-booking flights, local accommodation and other travel products whenever you request us to do so. We provide you with a telephone number to contact our Duty Office directly and this is manned 24 hours day.

To enable us to contact you by text or phone call and advise of any itinerary changes, it is essential that you provide us with your mobile phone number at the time of booking.

In the event of a flight cancellation your airline will automatically re-book you on their next available flight at no extra cost. Any reasonable costs caused by the delay including additional local hotel accommodation and meals for all members of travelling party can be reclaimed directly from your airline as part of their responsibilities under the European Directive 261/2004.

As this Directive only applies to airlines with headquarters based within the European Union we strongly advise that you take out travel insurance with sufficient cover to reimburse you for additional costs caused by travel delay.

Should you have to make a claim to your airline on your return, please keep all relevant receipts and information relating on how to claim can be found on our website.

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