24 Customer Care Line

Should you have any problems whilst you are away, your first action should be to take up the matter with the onsite manager representing our Company. However if the problem is not solved promptly to your satisfaction you should contact us immediately (and no other agent or representative) on our Freephone number shown on our documentation to give us the opportunity to resolve the problem quickly. Outside UK office hours, calls are answered by our Duty Office 24 hours a day who will either provide further information required or escalate the matter to our Duty Manager who will take the appropriate action.

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