An increasing number of customers are bookings villas and apartments instead of hotels. These properties are privately owned and are pre-inspected to ensure they meet our required standards. They are all furnished and tastefully decorated to the owners’ tastes and range in quality and appearance from the value-for-money older more lived-in homes up through to the highest grade luxury properties.
A number of homes and villas have their own private pool and for those customers that would like it heated prior to arrival, it should be requested at the time of booking as it would usually take a minimum of 24 hours to warm up.
The pool heater is designed to raise the water temperature to approximately 10 degrees fahrenheit above the external air temperature so at cooler times of year, the pool will heat to will feel more luke warm than hot. When the outside temperature falls below 60F the pool heaters automatically switch off and in such circumstances we are not able to arrange for pool heat refunds.
Should the pool heater require any maintenance during your stay please contact us and we will arrange for an engineer to visit but depending on demand this could take up to 24 hours. To maintain quality an inventory is taken and the property is cleaned after each guest has checked out. We want to ensure you have an enjoyable stay and if you have any concerns with the property during your holiday please contact us immediately on the Freephone number provided so we can address any issues.
Please note that it is standard practice that when you complete you online Villa registration, we will ask for a credit card and take a non-refundable property protection insurance of £50 to cover possible breakage or damage during your stay. Please check with your sales advisor if you have any queries regarding this.
There are occasions when certain properties at a particular address or location cannot be provided after confirmation for unavoidable operational reasons. These could include a serious maintenance issue or the removal of property form the rental programme for quality reasons or by the owner. In those unusual circumstances it may be necessary to substitute a similar or superior property at short notice. Should this occur we will always look to provide an alternative that is located as close to the original property booked whenever possible, depending on availability and season.